june, 2020

11jun2:30 PMCAPSTONE KEYNOTETransformational Visions for the Future2:30 PM Headliner: Mervyn Neary, Head of Change & Improvement, Sky Ireland

Event Details

Get ahead – imagine the digital capabilities which could be transformative for your organisation in the future. Be ambitious in your ideas and focus on the New. Don’t adapt Existing.

Key Questions:

  • How might you use Conversational UI & Bots to improve the Digital experience?
  • How might you reinvent the Advisor desktop for a Digital Messaging age?
  • How might you remove friction from sign-in without compromising security?
  • How might you build a dynamic support model which flexes to demand?
  • How might you create new tools and processes to simplify and eliminate engineer/technician visits to the customer home?


Mervyn Neary, Head of Change & Improvement, Sky Ireland

An experienced leader with over 15 years, Mervyn has successfully designed, led and implemented many complex change agendas with high levels of engagement within global organisations.

Speaker Link


(Thursday) 2:30 PM