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May 2021  |  Volume 2  |  Issue 9

Strategy and Tactics for Extraordinary Times
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Tips and Best Practices for Building and Implementing Your Chatbot

By Mike Bowman
Director of Servicing Operations
ECSI‬

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Virtual Presentation
Future Forward – Augmented is the New Reality in CX and CS

Presented by Ahmad Shabazz
Head of Global Community Operations
Snapchat Inc.

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