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January 2021  |  Volume 2  |  Issue 2

Strategy and Tactics for Extraordinary Times

<Tiffany Stroupe>

Searching for the Magic…
CX in Tough Times

By Tiffany Stroupe
Senior Group Manager
Customer Feedback


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The Importance of Operational Technology Cybersecurity for a
Rich Customer Experience

By Samir Sakpal
Director of Consulting, Information
and Communication Technologies

Frost & Sullivan

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<Samir Sakpal>
Alpa Shah

Top Takeaways from Customer Contact VIRTUAL:
A Frost & Sullivan Executive MindXchange

By Alpa Shah
Vice President,
Digital Transformation

Frost & Sullivan

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