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Join us at an upcoming Customer Contact Event
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To learn more, reach out to [email protected]
Customer Experience
JUNE 24-26, 2025
Los Angeles, CA
Customer Contact West
Oct 19-22, 2025
Tucson, Arizona
Customer Contact East
April 12–15, 2026
Fort Lauderdale, FL
Latest Event Content
Fueling Decision-Making with Data
Presentation by Michael Wireko Vice President, Customer Care Grubhub
How AI Will Transform—Not Replace—Your CX Role
Every day, AI gets a little better at stuff we used to think only humans could do. It analyzes customer feedback, predicts behavior, and...
The Customer Experience Oversight: Why Your Hiring Process Is More Critical Than You Realize
The Hidden Cost of Your Hiring Process: Your Customers You’ve invested millions in customer experience (CX). Fancy software. Slick interfaces....