BE INSPIRED. INSPIRE OTHERS
Purposely Atypical!
Facilitators, NOT Speakers
Out of the Box Networking
Powerpoint Free Zones
Return on Relationships
Join us at an upcoming Customer Contact Event
Ask us about Team Experiences and Frostpaks to save money with a group, or over multiple events.
To learn more, reach out to adam.geiger@frost.com
Customer Contact East
April 6-9, 2025
Fort Lauderdale, FL
Customer Experience
JULY 14-16, 2025*
East Coast Locale*
Customer Contact West
Oct 19-22, 2025*
Tucson, Arizona*
Latest Event Content
The Role of Leadership in Fostering a Customer-Centric Contact Center
Creating a customer-centric culture in contact centers requires more than just good intentions; it demands a strategic shift and unwavering...
From Cost Center to Value Center: The 5 A’s of Successful Customer Engagement
The state of customer engagement is in crisis. Veteran Tech Crunch reporter Ron Miller declared 2022 "the year customer experience died," reflecting...
EXECUTIVE BRIEF – Leveraging Emerging Technologies: Optimizing Automation, AI, and ChatGPT
In a recent brainstorm roundtable for Frost & Sullivan’s Customer Engagement Leadership Council, Mariano Gutierrez focused on the critical...