BE INSPIRED. INSPIRE OTHERS
Purposely Atypical!
Facilitators, NOT Speakers
Out of the Box Networking
Powerpoint Free Zones
Return on Relationships
Join us at a upcoming Customer Contact Event
Customer Contact East
April 3-6, 2022
FL
Customer Experience Ecosystem
July 18-20, 2022
MN
Customer Contact West
Oct 16-19, 2022
AZ
Latest Event Content
Leveraging KPIs for Better Customer Service
Focusing on KPIs can create more personal interactions with customers, and the type of experience you provide to customers does matter – and can be improved because of the “agent score card.”
Success Story – Real-World Initiatives that Increased NPS
Presented by: Barbara Barry Chief Marketing Officer, Max Approvals Former Chief Experience Officer NuVision Federal Credit Union
“Hi John, I See You Have An Upcoming Reservation…”
Organizations capture data at all stages of a customer life cycle. There are three phases in a customer’s life cycle where we have the ability to capture data.