April 6-9, 2025 Ft. Lauderdale, FL
June 24-26, 2025 Los Angeles, CA
October 19-22, 2025 Tucson, AZ
Customer Contact East
22nd Annual April 12 – 15, 2026
Fort Lauderdale, FL
Customer Experience
June 24 – 26, 2025
Customer Contact West
October 19-22, 2025
Tucson, AZ
Participate in our Executive MindXchange Experience:
At the heart of our event is a truly unique DNA: We deliver dynamic, interactive discussions rooted in openness, honesty, and actionable insights. Our speakers are industry trailblazers, sharing real-world strategies and innovations at the forefront of customer service and experience. Networking at our events goes far beyond casual conversations; it’s intentionally crafted to spark meaningful, lasting connections. Every participant is a high-caliber contributor — fully engaged, committed to sharing, and eager to collaborate.
We relentlessly innovate to deliver a transformative, high-energy experience that redefines how executives learn, connect, and lead.
Become an Engagement Leader
Engagement Leaders are key catalysts strategically positioned within a collaboration zone to spark interactive discussions and stimulate innovative ideas. They support the facilitator by sharing their real-world experiences, energizing conversations, and engaging participants in meaningful interactions.
Turn Ideas into Action with Your On-Site Team
Our Team Experience program makes it easy to bring four or more team members and receive a complimentary, reserved meeting space that can be leveraged throughout the event. Given the multi-track format of the program, this exclusive perk has proven critical for companies to keep learnings fresh and flip ideas into strategy and strategy into action… all before you leave the event. Available while supplies (space) last.
Get More Value with a FrostPak
Bringing a team of 2, 4,or 6? Unlock major savings with our FROSTPAK deals — perfect for one event or spread across multiple! Maximize your impact and your investment.
Become a Sponsor
Sponsoring a Frost & Sullivan Executive MindXchange goes far beyond brand visibility — it’s a strategic opportunity to build powerful, lasting relationships with key industry decision-makers. Through high-touch, consultative engagement and authentic personal connections, sponsors position themselves as trusted partners, creating the ideal conditions for accelerated business growth and opportunity.
About the Customer Engagement Leadership Council
The Customer Engagement Leadership Council is a dynamic, member-driven global network for senior executives shaping the future of customer experience, service, and contact centers. As part of this trusted community, you’ll collaborate year-round — through immersive in-person gatherings and engaging virtual experiences — to solve critical challenges, exchange real-world insights, and elevate your leadership impact. Membership offers more than just access — it’s about joining a powerful circle of peers committed to helping each other grow, innovate, and drive lasting success for their organizations and teams.
Customer Engagement Leadership Council Critical Issues
Each year, Council members vote on the most prominent issues facing the customer contact and customer experience industry. These annual Critical Issues become the key areas of focus for members to cross-pollinate ideas, Council events and curated content throughout the year.
2025 Critical Issues
AI Integration and Strategy
Developing the Next Generation of Leaders
Harnessing Data and Analytics for Strategic Advantage
Modernizing the Contact Center with Evolving Technologies
Achieving Change Management and Adaptive Mindsets
Keeping Pace with the Evolution of Customer Expectations
Customer Engagement Newsletter – Strategies and Tactics for Extraordinary Times
Join Us
For more information about the Council or to register for an Executive MindXchange, contact Jason Doty, Senior Director, Events & Leadership Councils, at 210-247-2471 or by email at [email protected].