September 2021 | Volume 2 | Issue 171
Zoom Fatigue?Join us in-personat the 17th AnnualCustomer Contact West:A Frost & SullivanExecutive MindXchange
By Jason DotyDirector, Executive Leadership SolutionsFrost & Sullivan
Virtual Case HistoryEngaging AI to Streamline the CX Journey: Utopian Concept or Pragmatic Solution?
Presented by Joe RussoAssistant Vice PresidentAutomotive ServicesERS Contact Center OperationsAAA - The Auto Club Group
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