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December 2020  |  Vol. 1  |  Issue 3

Strategy and Tactics for Extraordinary Times



Harnessing Voice of the Customer to Drive Growth

By Philip Purdy
Head of Customer Services
Community Fibre Limited

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Featured Video from Customer Contact VIRTUAL

Not All Superheroes Wear Uniforms, They Wear Headsets Too

Presented by Nastaciea Roberts
Director of Contact Center
and Access Services

Spectrum Health Hospitals

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