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November 2020  |  Vol. 1  |  Issue 1


Dear [FNAME],

We are pleased to deliver your first issue of Frost & Sullivan’s new Customer Engagement Newsletter! As customer service and the customer experience continue to evolve in our digital age, we have decided to replace our quarterly CC Newsletter with this new bi-weekly Customer Engagement Newsletter, where we’ll be offering 2-3 value-driven articles focused on only the most compelling industry thought leadership, tools and insights.

Our goal is quite simple: to provide you with timely, thought-provoking knowledge by the best and the brightest. We’re committed to being your partner in staying ahead of the curve on all things Customer Service and Customer Experience.

Click here to tell us what you think or submit Customer Engagement articles for consideration.

Top Takeaways from Customer Contact VIRTUAL:
A Frost & Sullivan Executive MindXchange

By Alpa Shah
Vice President, Digital Transformation
Frost & Sullivan

Read more »



Making Work from Home Work for You – The Long Game

By Chris Vetrano
Head of Partner and Customer Engagement for Transit,
Bikes, and Scooters

Lyft

Read More »



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