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DTSTAMP:20260925T094318
DTSTART:20210519T155000Z
DTEND:20210519T235000Z
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SUMMARY:Best Practices Zone 5: Design Thinking: Orchestrating the Contact Center of the Future
DESCRIPTION: The way organizations deliver customer service\,  build loyalty and drive growth has been changing non-stop over the last decade with one disruption after the other fundamentally changing engagement with enterprises. This interactive session will take the audience through an entertaining look back at the industry\,  before fast forwarding to 2020 and[..]
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