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DTEND:20211105T235000Z
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SUMMARY:Case History - Five Lessons Learned After Our Customer-Centric Transformation
DESCRIPTION: Japanese Car manufacturer Mazda has transformed its operating model in Europe placing customers at the epicenter of the organisation.  The transformation process which started in 2018 is having a significant impact on Processes\,  Tools and People.  This presentation is about the 5 lessons learned over the journey. Key Take-Aways: Insight[..]
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