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DTSTART:20211105T111000Z
DTEND:20211105T235000Z
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SUMMARY:Peer Council Zone 2: Tomorrow’s Agent: Profiling and Skilling for a Shifting Paradigm
DESCRIPTION: A new decade dawns and the importance of having the right people taking care of your customers remains a key competitive edge. Explore how to build a workforce fit for the 2020’s and how best to manage ever-changing customer and employee expectations. Key Take-Aways: A plan to level up your[..]
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