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DTSTAMP:20260920T105447
DTSTART:20211026T155000Z
DTEND:20211026T235000Z
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SUMMARY:Best Practice: Six Sigma: Process Improvement in the Contact Center
DESCRIPTION: We are all faced with numerous issues in the day-to-day challenges of our contact centers. The Six Sigma DMAIC process we will explore offers a methodical approach for being able to define the true issue clearly\,  analyze comprehensively in order to select an appropriate improvement solution\,  and control the implementation[..]
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