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DTSTAMP:20260908T210940
DTSTART:20211026T155000Z
DTEND:20211026T235000Z
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SUMMARY:Transitioning from Bot to Live Chat
DESCRIPTION: It's not as complicated as you think. Automation and Live Agents can and should co-exist and be utilized in customer-facing strategies. The guest will share her experience\,  best practices\,  mistakes made\,  and recommendations in building a successful ecosystem that satisfies customers and provides optimal experiences based on interactions with Chat[..]
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