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DTSTAMP:20260921T020857
DTSTART:20211026T133500Z
DTEND:20211026T235000Z
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SUMMARY:ThinkTank: Strategic Mapping of an Integrated Self-Serve Journey
DESCRIPTION: Today’s customer care market is ever-changing and enterprises are facing increasing customer demands. While it can be overwhelming to manage these expectations coupled with a growing list of customer care channels\,  the best place to start is by strategically outlining your customer experience journey. One of the most critical aspects[..]
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