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DTSTAMP:20260909T194526
DTSTART:20211025T102000Z
DTEND:20211025T235000Z
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SUMMARY:Case History: Measuring the Cross Channel Customer Experience
DESCRIPTION: With the proliferation of customer interaction channels\,  it’s more important than ever for contact center leaders to track and measure the customer experience across channels. Despite the promise of a unified omnichannel experience\,  channel silos still pervade. Key Take-Aways: Best practices for ensuring each channel delivers a consistently high quality\, [..]
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