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DTSTAMP:20260621T163311
DTSTART:20211025T102000Z
DTEND:20211025T235000Z
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SUMMARY:Case History: Omni Challenge – Overcoming Legacy Mishmash for Agent Experience and Productivity
DESCRIPTION: Despite years of technology investments\,  employee needs have been forgotten. They too want simple\,  automated\,  intuitive\,  guided experiences – the same experiences you are looking to provide your customers through investments made in self service capabilities. Instead\,  live agents struggle to provide exemplary customer service given the complexity of their[..]
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