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DTSTAMP:20260927T033210
DTSTART:20200610T162500Z
DTEND:20200610T235000Z
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SUMMARY:Transformation in the Contact Centre: Using Technology to Make Life and Outcomes Easier
DESCRIPTION: Do we make life harder for our customers or employees implementing new technology? Technology can drive lower cost however can sometimes create a poorer customer experience or a more challenging landscape for employees. This session focuses on how organisations are selecting technology that achieves positive outcomes for the customer\,  organisation[..]
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