BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//eventon.com NONSGML v1.0//EN
BEGIN:VEVENT
UID:6aa4102f9922c
DTSTAMP:20260911T142903
DTSTART:20200610T092500Z
DTEND:20200610T235000Z
LOCATION:
SUMMARY:EXECUTIVE INSIGHTS
DESCRIPTION: As part of his 2018 book “Contact Center Management”\,  Jan Smets examines how contact centre executives typically report their activities towards the C-level. Do we systematically reinforce the value-contributing role of the contact centre? Key Take-Aways: Evolution in role and positioning of the contact centre Insights on how contact centre[..]
END:VEVENT
END:VCALENDAR