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DTSTAMP:20260927T010532
DTSTART:20210519T114000Z
DTEND:20210519T235000Z
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SUMMARY:Roundtable Zone 4: Using Customer Journey Analytics to Improve Agent Effectiveness and CX
DESCRIPTION: Delivering excellence in customer journey is not just about understanding your customer expectations and effort\,  it is also about knowing how your employees guide the customers through the journey. In this session learn to discover the path your customers and your employees take for CX delivery\,  how to identify friction[..]
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