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DTSTAMP:20260412T104744
DTSTART:20210518T134500Z
DTEND:20210518T235000Z
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SUMMARY:Roundtable Zone 4: Transforming Service: Building Powerful Knowledge Bases and Communities
DESCRIPTION: Your customers expect a personalized\,  effortless service experience. You want greater contact center efficiency. Shifting interactions from phone to self-service can achieve both goals—and we know this is easier said than done. Join this roundtable to discuss customer-centric strategies for providing the assistance customers need\,  when they need it\,  while[..]
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