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UID:6a3ec2f808976
DTSTAMP:20260626T182040
DTSTART:20210518T134500Z
DTEND:20210518T235000Z
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SUMMARY:Roundtable Zone 2: Beyond the Contact Center: Championing an Organization-Wide Effortless Experience
DESCRIPTION: The best CX is one that is anticipatory\,  proactive\,  effortless and starts way before an interaction with the contact center. There are several other organizations in a company that contribute to the CX.  However\,  the contact center is a frontline organization that hears the voice of the customer firsthand.  More[..]
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