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DTSTART:20210518T102000Z
DTEND:20210518T235000Z
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SUMMARY:Case History Zone 5: Readying Your Contact Center for Next Gen Technology: Moving from Disruption to Transformation
DESCRIPTION: With virtually all companies regardless of size\,  region or vertical actively involved in digital transformation\,  it means we all are painfully aware of the disruption large scale change can create. This is especially problematic within the contact center as it has the greatest impact on both Customer Experience (CX) and[..]
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