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DTSTART:20210518T102000Z
DTEND:20210518T235000Z
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SUMMARY:Case History Zone 4: Intelligent Automation: Simplifying Complex Customer Interactions for the Agent
DESCRIPTION: The race to perfect customer experience left the employee behind. The self-service experience is simpler\,  automated and more intuitive. Employees\,  on the other hand\,  are dealing with product and service complexity while battling cluttered desktops and manual processes. Failure to recognize the link between employee and customer experience is costing[..]
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