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DTSTART:20210518T102000Z
DTEND:20210518T235000Z
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SUMMARY:Case History Zone 3: Employee Experience: Leveraging Data to Drive Down Employee Effort
DESCRIPTION: Employee effort has an impact of cost and the customer experience. The ability to quantify that cost of impact helps drive a business case for change. Come learn how forward-thinking practitioners are using new data points\,  tools and techniques to cast new light on existing KPIs. Key Take-Aways: Insight on[..]
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