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DTSTART:20210518T102000Z
DTEND:20210518T235000Z
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SUMMARY:Strategic Boardroom Zone 1: Becoming a CX Leader: Create the Right People Strategy for Your Business
DESCRIPTION: By the time your customer reaches a live agent\,  they really need an expert. So\,  your agents better be ready. And their ability and skill set starts with YOU. Brands that will lead the next generation of CX in are the ones implementing a multi-pronged strategy that prioritizes both tech[..]
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