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DTSTAMP:20260405T203616
DTSTART:20210518T093000Z
DTEND:20210518T235000Z
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SUMMARY:Success Story – Determining and Measuring Outcomes for Impact!
DESCRIPTION: In these dynamic times for customer engagement\,  we must ensure we leverage the customer metrics that matter most. Unfortunately\,  data alone won’t drive the transformation required to win and often can generate an environment that supports conflicting priorities. Embracing a ‘client-first’ metrics-driven approach enabled HBC to dramatically improve quality and[..]
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