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DTSTAMP:20260914T130021
DTSTART:20191030T095500Z
DTEND:20191030T235000Z
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SUMMARY:Executive Insight
DESCRIPTION: The handling of customer complaints and concerns is a challenge shared by all contact centers. But just resolving a specific issue should not be a one and done approach. Learn BlueCross BlueShield of North Carolina’s process to identify root causes and how they use that analysis to develop strategies to[..]
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