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UID:6aa52df84aaf5
DTSTAMP:20260912T104824
DTSTART:20191029T155000Z
DTEND:20191029T235000Z
LOCATION:
SUMMARY:Best Practice: Six Sigma: Process Improvement in the Contact Center
DESCRIPTION: We are all faced with numerous issues in the day-to-day challenges of our contact centers. The Six Sigma DMAIC process we will explore offers a methodical approach for being able to define the true issue clearly\,  analyze comprehensively in order to select an appropriate improvement solution\,  and control the implementation[..]
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