ThinkTank: Equipping Your Agents to Deliver Proactive, End-to-End Service
2019-10-29 13:35 - 23:50 UTC
Customers expect a quick response to their issues. They want you to diagnose and recognize the problem and then provide relief as fast as possible. But you shouldn’t stop there. After you’ve received their acceptance of the proposed resolution, fully removing the defect prevents other customers from experiencing the same[..]
