BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//eventon.com NONSGML v1.0//EN
BEGIN:VEVENT
UID:6aa8a8a6e2724
DTSTAMP:20260915T020838
DTSTART:20210202T144500Z
DTEND:20210202T235000Z
LOCATION:
SUMMARY:EXECUTIVE BRAINSTORM – Redefining Agent Descriptions for Modern Times
DESCRIPTION: Let's just take a moment to consider how dramatically the role of "agent" has changed. Only ten years ago\,  this individual would spend most of their day repeating the same simple solutions over the phone in a cheery voice. Now agents are handling ultra-complex tickets\,  over multiple channels\,  and with[..]
END:VEVENT
END:VCALENDAR