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DTSTAMP:20260405T163200
DTSTART:20210202T142500Z
DTEND:20210202T235000Z
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SUMMARY:CASE HISTORY – Rebooting Your CX Initiatives: Advancing from Insights to Organizational Strategy
DESCRIPTION: The customer service hamster wheel keeps running in every firm. There is a lot of activity but no displacement. This is ‘inertia of service’. Firms can move up the CX maturity scale to become world class. Data and insights coupled with human centered design approach can transform CX and influence[..]
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