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DTSTAMP:20260612T130702
DTSTART:20210203T132500Z
DTEND:20210203T235000Z
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SUMMARY:Zone 1. 5 Ways to Turn Knowledge Management into Knowledge Automation
DESCRIPTION: Contact centers are on an unsustainable path of constantly hiring\,  training\,  ramping up and then losing a good chunk of their workforce. The challenge is aggravated by the growing complexity of customer requests that come into the contact center and the dynamic nature of the workforce itself since the pandemic started. Call to Action: Automate knowledge[..]
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