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DTSTAMP:20260527T153920
DTSTART:20210202T152500Z
DTEND:20210202T235000Z
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SUMMARY:Zone 1. Empathy in Action! Using Technology to Deliver Empathy\,  at Scale
DESCRIPTION: Imagine a world where big data\,  AI\,  digital channels\,  and humans work together to deliver empathetic experiences\,  at scale. In this session\,  we’ll explore key points in the customer and employee journeys\,  evaluate current levels of empathy\,  and discuss how to leverage technology to deliver personalized\,  empathetic experiences that establish trust and increase customer and employee loyalty. Call to Action:[..]
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