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DTSTART:20210202T132500Z
DTEND:20210202T235000Z
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SUMMARY:Zone 2. Designing the (Conversational) AI Experience with the Human Perspective
DESCRIPTION: Join Hollywood screenwriter and conversational AI guru\,  Mark Landry\,  to learn about his CX Design team’s method for infusing an AI-driven interactions over voice with a seamless CX. In collaboration AAA executive\,  Joe Russo\,  AAA’s emergency roadside assistance application will get a “design makeover” from Landry on how to take[..]
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