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DTSTART:20200924T132500Z
DTEND:20200924T235000Z
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SUMMARY:Zone 3. Balancing Efficiency with the Cost of Customer Experience
DESCRIPTION: Efficiency is a key strategic imperative for any business.  Driving a positive experience is another critical focus.  But these two business forces seem to be counter intuitive to the other – is it possible for them to effectively co-exist?  To build an efficient\,  experience balanced organization the journey will begin[..]
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