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DTSTAMP:20261005T043718
DTSTART:20200923T150500Z
DTEND:20200923T235000Z
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SUMMARY:Zone 3. Perfecting the Self Service Experience: Reduce Effort & Drive Resolution
DESCRIPTION: Everyone knows the starting point for the consumer journey is almost always the brand’s website. Yet\,  many brands fail at providing an effortless self service experience via both web and mobile devices. The secret to perfecting the self service experience is a combination of both an art (User Experience and[..]
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