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DTSTAMP:20260927T054348
DTSTART:20200923T132500Z
DTEND:20200923T235000Z
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SUMMARY:Zone 3. Deploying a Center of Excellence: How to Measure and Impact the Employee and Customer Excellence
DESCRIPTION: In this interactive session\,  we will share how Samsung invested in a Customer Care Center of Excellence (COE) to improve the customer experience (CX) for its Mobile products. The session will unpack how the COE was designed to deliver improved and innovative CX\,  particularly in self-service. From onboarding a new[..]
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