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DTSTAMP:20260917T071959
DTSTART:20200923T132500Z
DTEND:20200923T235000Z
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SUMMARY:Zone 2. Conversational AI: Using Intelligent Automation to Extend Customer Service Experiences
DESCRIPTION: Contact centers are fast tracking plans to automate and innovate their service experiences. Simple web chatbots only scratch the surface of contact center needs. Virtual agents\,  aka Conversational AI\,  are helping contact centers solve complex challenges across the enterprise. Call to Action: Explore how virtual agents can impact customer and[..]
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