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DTSTAMP:20261023T135817
DTSTART:20200922T150500Z
DTEND:20200922T235000Z
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SUMMARY:Zone 3. Intentional Design and Management for a Frictionless Customer Journey
DESCRIPTION: In the new age of remote work\,  it’s imperative to think about permanent strategies to maintain customer and employee satisfaction — including changes to culture\,  technology\,  and organizational structure. Deflect inbound call volumes by adding digital channels\,  and utilizing bots and AI for increased automation. Call to Action: Build and[..]
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