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DTSTAMP:20260915T000544
DTSTART:20200922T132500Z
DTEND:20200922T235000Z
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SUMMARY:Zone 2. Transforming Service: Building Powerful Knowledge Bases and Communities
DESCRIPTION: Your customers expect a personalized\,  effortless service experience. You want greater contact center efficiency. Shifting interactions from phone to self-service can achieve both goals - and we know this is easier said than done. Call to Action: Implement the best practices for creating and updating knowledge that we developed in[..]
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