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DTSTAMP:20260922T233516
DTSTART:20200922T161000Z
DTEND:20200922T235000Z
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SUMMARY:CAPSTONE - Not All Superheroes Wear Uniforms\,  They Wear Headsets Too
DESCRIPTION: In the face of a pandemic\,  patient engagement centers are critical.  For Spectrum Health Hospitals\,  it was critical to determine the following: Did your clinical triage operations rise to the occasion?  This session will unpack how a traditional workforce management philosophy and emotional decision making did not help in the[..]
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