BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//eventon.com NONSGML v1.0//EN
BEGIN:VEVENT
UID:69d6f0d8774b2
DTSTAMP:20260409T002040
DTSTART:20200922T134500Z
DTEND:20200922T235000Z
LOCATION:
SUMMARY:Roundtable Zone 5: Soft Benefits Driving AI Decisions\,  More than ROI
DESCRIPTION: Leveraging AI to improve customer experience is quickly becoming a contact center mandate\,  however the process and business case for moving forward remains murky. While some decision makers might rely on traditional drivers such as ROI and lower total cost of ownership\,  our recent primary research suggests that executives are[..]
END:VEVENT
END:VCALENDAR