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DTSTAMP:20261005T232816
DTSTART:20200922T134500Z
DTEND:20200922T235000Z
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SUMMARY:Roundtable Zone 5: Soft Benefits Driving AI Decisions\,  More than ROI
DESCRIPTION: Leveraging AI to improve customer experience is quickly becoming a contact center mandate\,  however the process and business case for moving forward remains murky. While some decision makers might rely on traditional drivers such as ROI and lower total cost of ownership\,  our recent primary research suggests that executives are[..]
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