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DTSTAMP:20260923T173612
DTSTART:20200922T134500Z
DTEND:20200922T235000Z
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SUMMARY:Roundtable Zone 3: Measuring the Agent Experience to Propel Contact Center Efficiencies
DESCRIPTION: We all want customers to enjoy the best possible customer service experience\,  while the enterprise incurs the least possible cost. But sometimes the “least possible cost” objective of workforce productivity and technology clouds our awareness of the human side of the equation. This roundtable session will discuss the effect of[..]
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