Advisory Board

18th Annual Customer Contact Executive MindXchange Advisory Board

An Event Shaped by a Community of Your Peers!

Frost & Sullivan extends its appreciation to the following Advisory Board Members for their expertise and valuable support in ensuring the agenda delivers relevant and valuable content.

ADVISORY BOARD IS FROM A PREVIOUS CUSTOMER CONTACT EVENT

Aini Ali

Aini Ali

Vice President, Service Technology
ADP
Customer Engagement Leadership Council Member

Natalie Beckerman

Natalie Beckerman

Senior Vice President, Global Call Center Operations
Leaf Home

Natalie Crosby

Natalie Crosby

Vice President, Member Service Center
Logix Federal Credit Union

Shantanu Das

Shantanu Das

General Manager, Strategy and Operational Transformation
Wayfair

Rini Fredette

Rini Fredette

Senior Vice President, Contact Center Services & Solutions
PSCU
Customer Engagement Leadership Council Member

Joe Ginnetti

Joe Ginnetti

Employee Services Program Management
Bose Corporation

Rob Gofourth

Rob Gofourth

Executive Vice President, Operations
Team Focus Insurance Group
Customer Engagement Leadership Council Member

Ehab Goldstein

Ehab Goldstein

Global Vice President
Strategy, Competitive Insights & Head of Customer Service
LifeScan Inc.
Customer Engagement Leadership Council Member

Yamila Harris

Yamila Harris

Global Head of Support and User Experience
Munich Re Americas Services, Inc.
Customer Engagement Leadership Council Member

Brian Lam

Brian Lam

Director, Insurance Operations
Safety Insurance Group, Inc.
Customer Engagement Leadership Council Member

Janet Mouck

Janet Mouck

Director, Enterprise Contact Centre
Meridian Credit Union
Customer Engagement Leadership Council Member

Shawn Satterfield

Shawn Satterfield

Director, Customer Service Operations
Sun Basket
Customer Engagement Leadership Council Member

Alpa Shah

Alpa Shah

Global Vice President – CX Practice
Frost & Sullivan
Customer Engagement Leadership Council Member

Bernie Sides

Bernie Sides

Director, Customer Contact Center
Sempra Energy

Ted Stodolka

Ted Stodolka

Vice President, Chief Care Officer and Diversity & Inclusion Leader
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