Customer Experience Strategy and Tactics In A Pivotal Time

Be Inspired. Inspire Others.

Purposely Atypical!

Fab Facilitators, NOT Speakers Out of the Box Networking Powerpoint Free Zones Return on Relationships

DAYS TO EVENT!

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Customer Contact West Prepares you for the Future of Customer Care

Strategic Boardroom

Analytics in Action

Agents, Automation, and AI

Efficiency and Effectiveness in the Contact Center

The Integrated Customer Journey

Enhancing the Customer Experience

Our Participants Say It Best


Director, International Customer Experience, SAP CONCUR

I love these events!


Manager, Call Centre, CENTRUL MEDICAL UNIREA SR

It has been an inspiring event for me, with a high level of professionalism.


Director, Customer Experience, A2DOMINION GROUP

Openness and honesty of attendees and willingness to share and support.


Vice President, Customer Transformation, SERVICEMAX

The use cases of all the different industries allow me to re-calibrate my own concepts & processes.


Senior Vice President, Retail & Contact Centres, EMIRATES

…generally high caliber attendees.


Manager, UK Customer Care, AUDIBLE, AN AMAZON COMPANY

Thought it was a great few days - some really good networking opportunities and thought provoking speeches.


Global Customer Experience & Training, DIVERSEY

I was able to take away ideas and best practices that I can use to improve our strategy and programs...

A Can’t Miss Event. Expect the Unexpected

COVID-19 Update

We're looking forward to welcoming our participants, sponsors and speakers at The 16th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange from October 18-21, 2020 at JW Marriott Tucson Starr Pass Resort & Spa in Tucson, AZ. Our number one priority is your safety. As is our standard protocol, we have measures in place to safeguard your health and safety.

Book without worry – click here for details on how you’re protected.
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