The CCs are the “People’s Choice Awards” of the Customer Service industry, rewarding excellence and outstanding achievement among practitioners and service providers* across a broad range of categories.


Solution Providers May Enter For the Work Hard Play Hard Category. The remaining categories are practitioner only.
The Rosie, Artificial Intelligence
The Matrix
Social Media
Work Hard, Play Hard

Work Hard, Play Hard entries are open to both practitioners and service providers. Learn more about the Work Hard Play Hard category.


Digital transformation of customer experiences is a major strategic initiative for B2C and B2B organizations across industries.

The Frost & Sullivan Research and Growth Consulting practices have identified areas in which best-in-class brands continue to raise the bar for highly personalized and effortless customer experiences. By recognizing companies who are breaking new ground in customer service excellence, we aim to create a forum for celebrating and sharing best practices in the world of customer service.

Winners will also be honored at the 15th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange, October 27 – 30 in Huntington Beach Resort & Spa, CA.


The CCs are made possible through the coordination of the Frost & Sullivan Customer Engagement Digital Transformation practice, Frost & Sullivan Research Insights practice and Customer Contact: A Frost & Sullivan Executive MindXchange.

For over 50 years, Frost & Sullivan has guided our clients toward transformational growth strategies by focusing on innovation opportunities driven by disruptive technologies, mega trends, emerging markets and new business models. We invest considerable resources each year to analyze best practices in innovation. As we identify companies who are excelling in their domain, we aim to recognize them for their success so that others may learn and benefit.


The panel of judges will include experts from the industry and Frost & Sullivan research analysts


The CC’s identify and honor companies and teams that are leading the way in creating excellent customer experiences.

The process to enter nominations is simple.

Complete the online nomination form by Friday, June 28 in any or all of the categories you wish to enter.

This entry form is a quantitative evaluation of your business’ success in the categories in which you entered. There is a flat $95 nomination fee, regardless of the number of categories you select.

Our judging panel will tabulate your score and the top ranking applicants in each category will be named Kahunas (winners). There will be multiple Kahunas in each category.

There will be multiple winners in each category.

Kahunas (Winners) in each category will be invited to complete a qualitative evaluation to be considered for the Big Kahuna recognition in each category.

There is no charge to apply for this additional level of recognition.

Kahunas (Winners) will be honored and Big Kahuna will be announced at the 15th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange.