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Industry Insights

Thanks to our solution providers for this valuable information!

Elevating the Agent Experience

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Aceyus, a World’s Top 10 Best Contact Center Solution Provider, offers contact center data visualization and reporting solutions. Our product is designed to elevate the customer experience, while also keeping agent and call center management in mind with our user-friendly dashboards and reporting options.
Aceyus Transfer Analysis Aids T-Mobile in Ongoing Quest to Maximize Customer Satisfaction
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As the leader of cloud-based call-back solutions, Fonolo eliminates hold time and improves the way contact centers interact with their customers. Fonolo’s Voice Call-Back solution offers the option to “press 1 to get a call-back from the next agent”, while Visual IVR provide click-to-call-back capabilities on web and mobile.
The Executive Guide to Improving 6 Call Center Metrics
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Grammarly’s mission is to improve lives by improving communication. Its digital writing assistant helps 30 million people and 10,000 teams write more clearly and effectively every day via a web editor, native desktop apps, browser extensions, mobile keyboards, an iPad app, and a Microsoft Office add-in.
Reorganize Your Workbench to Unlock Agent Effectiveness and Engagement
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IntelePeer powers the new customer experience. Our Atmosphere® CPaaS enables companies to communicate better – driving more revenue, improving their customer experience, and making better business decisions – leveraging omni-channel Automation & Self-Service, AI, and Analytics, all delivered through a single easy-to-use cloud platform that works seamlessly with your existing business solutions.

Top Actions to Improve Customer Experience for Contact Centers

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Jacada is a global leader in customer service automation delivering Intelligent Self-Service and Agent Assist solutions for enterprise clients. Using a #CollaborationFirst approach to automation, Jacada’s contact center solutions bring together rich UX design, real-time guidance, and intelligent automation capabilities to create collaborative experiences between customers, employees, AND robots.

Decision Guide for Intelligent Contact Center Agent Engagement

Making Employee Experience a Priority in a Customer-Centric World

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Lucidworks offers the Connected Experience Cloud (CXC) that captures user signals from every action and applies them to omnichannel digital experiences everywhere. The world’s largest brands, including Lenovo, Morgan Stanley, Red Hat, Reddit, and Cisco Systems rely on Lucidworks’ suite of products to power product discovery, customer service, and knowledge management applications that delight customers and empower employees.

Beyond Chatbots: Conversational Apps and the Future of Customer Experience

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We are SmartAction®, the undisputed leader in purpose-built AI-powered Virtual Agents for customer service. At SmartAction, we utilize powerful technology and thoughtful CX services to deliver frictionless conversational AI experiences over voice, chat, and text. But don’t take our word for it – ask our CX-obsessed clients including AAA, DSW, Electrolux, and Choice Hotels.

The AI-Powered Virtual Agent: Practical Realities & Actionable Strategies for Contact Center Leaders