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Session: Keeping Pace with Digital Acceleration
Patty will share her expertise and insight in the keynote session Keeping Pace with Digital Acceleration. She will share how her team has pivoted to meet the evolving needs of customers through digital technology, taking into consideration the cost/benefits of these investments to balance legacy systems while embracing the future. Patty has a long history of working to meet the technology needs through her executive positions at McAfee, Cisco and AT&T and Board positions at various tech Startups.
Session: Winning Hearts, Winning Minds: Harnessing the Power of the Full Organization to Reimagine the Customer Experience for Today and Tomorrow
Aarthi inspires people to imagine fresh possibilities for their customers. As M&T Bank’s first Chief Customer Experience Officer, she builds teams to make those possibilities a reality so they in turn, can create the best experience for the community banks’ customers. The results will empower employees, delight customers and benefit the communities where M&T lives and works. She works across the C-suite to help leaders lead customer experience efforts with purpose and pace.
Session: The Searchers: Leveraging Disruption to Create Value in a Pandemic world
Layering experiences across a 20 year career in technology and operations, Kandy has been in love with the psychology of work and organizations for most of her adult life. When human beings come to work every day, they need a sense of purpose. Kandy’s passion is helping her clients — Enterprise B2B, B2SMB, and B2C — discover their purpose and deliver an experience that makes a customer’s heart beat faster. Her multi-disciplined, multi-industry perspective has earned her opportunities to work with and within several prominent global industry leaders and has earned her the privilege of sharing her approach to operations and customer excellence in a variety of forums around the world.