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Patty will share her expertise and insight in the keynote session Keeping Pace with Digital Acceleration. She will share how her team has pivoted to meet the evolving needs of customers through digital technology, taking into consideration the cost/benefits of these investments to balance legacy systems while embracing the future. Patty has a long history of working to meet the technology needs through her executive positions at McAfee, Cisco and AT&T and Board positions at various tech Startups.
Aarthi inspires people to imagine fresh possibilities for their customers. As M&T Bank’s first Chief Customer Experience Officer, she builds teams to make those possibilities a reality so they in turn, can create the best experience for the community banks’ customers. The results will empower employees, delight customers and benefit the communities where M&T lives and works. She works across the C-suite to help leaders lead customer experience efforts with purpose and pace.