#CCVirtual

An "EXCLUSIVE & PURPOSELY ATYPICAL" Experience

Strategy and Tactics for Extraordinary Times

Be Inspired by an Inspiring Community with

Fab Facilitators, NOT Speakers Out of the Box Networking Real-Time Conversations & Networking Return on Relationships

DAYS TO EVENT!

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Customer Contact Virtual Prepares you for the Future of Customer Care

Elevating the Agent Experience

Elevating Agent Experience and Effectiveness

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Operational Excellence in the New Now

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Reimagining the Customer Journey & Experience

Our Participants Say It Best

I love these events!
Director, International Customer Experience, SAP CONCUR

It has been an inspiring event for me, with a high level of professionalism.

Manager, Call Centre, CENTRUL MEDICAL UNIREA SR

Openness and honesty of attendees and willingness to share and support.
Director, Customer Experience, A2DOMINION GROUP

The use cases of all the different industries allow me to re-calibrate my own concepts & processes.
Vice President, Customer Transformation, SERVICEMAX

…generally high caliber attendees.
Senior Vice President, Retail & Contact Centres, EMIRATES

Thought it was a great few days - some really good networking opportunities and thought provoking speeches.
Manager, UK Customer Care, AUDIBLE, AN AMAZON COMPANY

I was able to take away ideas and best practices that I can use to improve our strategy and programs...
Global Customer Experience & Training, DIVERSEY

When it comes to what is happening now in services and what I need to learn for the future, Frost & Sullivan is the place to be... and a must stop by every year for me. I am grateful for the knowledge and kinship I enjoy, whether virtual or in person, it rocks!

Jonathan Shroyer, Chief Executive Officer and Founder, OFFICIUM LABS
Customer Engagement Leadership Council Member

Officium Labs

A Can’t Miss Event. Expect the Unexpected
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