Event Type CC EAST Day 4


20may7:15 AMEarly Risers Run/WalkCalling all walkers, joggers and runners!7:15 AM

20may7:15 AMBeach YogaCalling all yogis!7:15 AM

20may8:30 AMBreakfast and ExhibitionFeatured Demonstration Hosted By: Aspect8:30 AM

20may9:10 AMKickoff and Headliner - Playing Offense: Unleash the Talents, Passions, and Potential of Your People9:10 AM Headliner: Paul Epstein, Chief Executive Officer & Founder, Purpose Labs

20may10:15 AMSuccess Story – Collaborating to Drive Efficiencies and Process Improvements Across the Enterprise10:15 AM

20may10:35 AMNetworking, Refreshment, and Exhibition Break10:35 AM

20may11:05 AMOn The Radar – Harnessing the Next Wave of Emerging Technologies in the Contact Center11:05 AM Rockstar Insights: Aarde Cosseboom, Senior Director of GMS Technology, Analytics, and Product, TechStyle Fashion Group

20may11:35 AMInsights and Ideas Roundup – The Great Take-Away: Implementing the Best, Brightest and Boldest Ideas from the ProgramParticipants at each Customer Contact Executive MindXchange come away with a wealth of key learnings and it can be a challenge to take it all in. During this interactive session, members of the Customer Contact community will highlight the most important themes, key take-aways and lessons learned they can be readily operationalized once you are back in the office.11:35 AM

20may12:15 PMContent for the 16th Annual Customer Contact East Concludes12:15 PM

20may1:00 PMContact Center Site Tour and Executive RoundtableShuttle Check In. Lunch will be provided.1:00 PM

20may3:30 PMCustomer Engagement Leadership Council Executive Roundtable on Effortless Agent Experience and Engagement3:30 PM

20may4:30 PMSite Tour and Executive Roundtable ConcludeShuttle Transportation to Fort Lauderdale Marriott Harbor Beach Resort & Spa Provided.4:30 PM